Customer-Centric #GrowthHack 6 (3min) Alex Allwood’s Customer-Centric GrowthHack this week looks at why customer experience initiatives often fail, the reasons CX strategies lose traction and how to remedy the situation with a ‘CX Fix It’. …
Customer Experience News #66 NEW CX Workshop, Aveo Fail, World’s Most Influential CMOs & Design Thinking
NEW Journey Mapping Workshop: 1 Day Intensive (1-2min) Develop your customer experience capabilities at these small group workshops in Sydney and Melbourne. Designed and led by Alex Allwood, you will learn how to undertake customer …