Customer Experience News 232: CEO’s Who ‘Do’, Empathy vs Sympathy What’s the Difference and Sign of the Times

CEO’s Who ‘Do’ (2min)
After a couple of weeks’ absence globetrotting the virtual stages of the world, Alex is back at her desk. This week she discusses how two client CEO’s are developing their empathy skills and leading by example to transform their organisational culture.

So What’s the Difference? (1-2min)
This article for the SMH written by Jim Bright, Professor of Career Education and Development at ACU, explains his perspective on the perceived differences between empathy and sympathy.

Sign of the Times (1min)
In breaking news, Woolworths CEO Brad Banducci has sent an email to all customers advising the company now has 3,300 team members in isolation. Banducci goes on to explain, that as a result, customers may experience ‘gaps on shelves this week.’ We rate this five stars for CX practice – but will it cause another round of panic buying?

Share this Post