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Below you'll find a list of all posts that have been tagged as “CX Predictions 2021”

Customer Experience News 207: Forrester’s CX Predictions for 2021, CX Tech Saves the Day and Why Empathy is Good for Business

Forrester’s CX Predictions for 2021 (1min) A quick look at some of the key customer experience take outs from Forrester’s ‘Predictions 2021’ research. Notably, the flow-on effects of the pandemic will continue to have significant …

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CMOCustomer EmpathyCX Predictions 2021Digital ExperienceDigital TransformationEMPATHYForresterWorld Economic Forum
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